Payment

Hand-Held-Designs reserves the right to change the prices of any of our products. Products are charged at the prices shown when the order is placed.

All orders are charged in pound sterling and are inclusive of VAT @20%

Payment is charged through pay-pal, bank transfer or cheque.

A 50% non-refundable deposit is required once order has been placed. Once order has been placed, the quantity ordered cannot be reduced in number.

Information on how to pay will be sent to you after your order has been placed. Any samples purchased will be deducted from your order total.

After deposit has been received, and order confirmed, we will provide you with a proof of your chosen text and wording for your approval. This will be written as it appears and sent to you as a PDF file. Please check this document carefully for inaccurate spelling, incorrect fonts and layout. Please observe that the any coloured font may not be the exact match to the finished stationery. Should you require printed proofs, please contact us.

Hand-Held-Designs are not held responsible for any spelling mistakes supplied to us by you, that were not indicated to us at the final proofing stage.

Once you have approved the proof, please sign and return to hand-held-designs. Payment for the rest of your order is now required. Work will not start on your order until all monies has been received. Any changes after this stage will be chargeable. These charges will be based on time spent @ £30 per hr.

Hand-Held Designs reserve the right to change the products at any time. All products and services are subject to availability and maybe withdrawn at any time.

Cancellations

Once proofs have been returned and work started, should you need to cancel, all monies paid will not be refunded.

Hand-held-Designs reserve the right to cancel orders at any time, and will not be held liable for any cost incurred due to the cancellation of an order.

Stationery & Accessories

Each product is individually made to order, so slight variations may occur, and the card sizes may vary very slightly from the sizes stated.

The colour of the card, insert paper and the Swarovski Crystals may vary slightly due to the manufacturing, and is totally out of our control. The variations are part of the process and do not constitute grounds for complaint or replacement /refund.

The colours shown are a representation and close match, but may vary from the actual colours. We will try to supply the colours requested when sending out sample, but they may not always be in the colours required. Hand-Held-Design reserve the right to provide samples of any colour, but will at least supply a swatch of the chosen insert colour.

Hand-Held-Designs are unable to print onto dark coloured card stock. Please understand that we do not print onto the coloured insert paper, but onto an additional white insert.

Please take care when handling your stationery and inserting into envelopes. All stationery is sent to you in perfect condition, we cannot be held responsible for damages that occur by you once you have signed for your order.

Refunds & Returns

In the event of any discrepancies with your order, these must be communicated to us immediately (within 48hrs) and returned to us. Where hand-held-designs is at fault, we will correct or replace the faulty stationery with the same design. If this is not possible, a full refund for the faulty products will be given.

In the event that hand-held-designs cannot fulfil your order, a full refund will be given.

Delivery

Hand-Held-Designs aim to deliver your stationery within 6 weeks, once proof and payment has been received.

Hand-Held-designs will calculate the deliver charge before the order is sent to you, (within our delivery time). All deliveries will be sent via special delivery and requires a signature upon receipt.

All orders will be packaged carefully, if there is any signs of damage to the packaging, please refuse and return to the courier. Once accepted and signed for, responsibility for damage or loss of goods passes to the customer.

Copyright

All designs are copyrighted to hand-held-designs. All rights are reserved.

Designs must not be reproduced or transmitted in any form. The content of hand-held-designs website and samples are for personal use only and the content may not be downloaded, reproduced, copied, transmitted, publish or commercially exploited or create derivative work from the content or samples.

Unforeseen Circumstances

Hand-Held-Designs cannot be held responsible or deemed in breach of contract for any delay, variation in order or cancellation due to Act of God, Flood, Fire or Accident, Threat of War or War, Natural Disaster, Act of Terrorism or Postal Strike.

Data Protection

All information we require during the enquiring and ordering process, is for our administration purposes and enables us to supply the products /services requested and for future marketing purposes. We do not share your information with any third parties and all information given remains confidential.